Frequently Asked Questions (FAQs)

1. How will I know if my order has been placed successfully?

Once your order is successfully placed, you will receive an order confirmation via email and/or SMS containing your order details and payment information.

 

 

2. How can I check the status of my order?

You can check your order status by logging into your account and visiting the My Orders section. We also send updates via email and SMS at key stages of the order process.

 

 

3. How can I track my order?

Once your order is shipped, you will receive a tracking link and AWB (Air Waybill) number via email or SMS. You can track your shipment directly through the provided link or by entering the AWB number on the courier partner’s website.

Please allow up to 24 hours after dispatch for tracking information to become active.

 

 

4. How long will it take for my order to be delivered?

Most orders within India are delivered within 3–8 business days after dispatch, depending on your location.

Delivery timelines may be extended for remote locations, unforeseen courier delays, weather conditions, or public holidays.

 

 

5. Can I modify my order after placing it?

Yes, order modifications  may be possible if the order has not yet been packed or shipped from our warehouse.

For assistance, please contact our customer support team as soon as possible after placing your order.

 

 

6. Can I change my shipping address after placing an order?

Yes, you can request a shipping address change before your order is packed and dispatched. Once the shipment has been processed, address changes may not be possible.

Please contact customer support immediately for assistance.

 

 

7. Do you offer Cash on Delivery (COD)?

Yes, Cash on Delivery (COD) is available on eligible pin codes across India.

Xoorii reserves the right to restrict COD availability on certain locations, products, or order values.

 

 

8. Can I return or exchange a product?

Yes, we offer returns and exchanges for eligible products within 7 days of delivery, provided the item is unused, unwashed, undamaged, and returned with all original tags and packaging intact.

Please refer to our Return & Exchange Policy for complete details.

 

 

9. How will I receive my refund for a COD order?

For Cash on Delivery orders, refunds are processed via bank transfer or UPI after the returned product is received and passes our quality inspection.

Refunds are typically credited within 5–7 business days after approval.

 

 

10. My order shows delivered, but I have not received it. What should I do?

If your order is marked as delivered but has not been received, please contact our customer support team within 48 hours of the delivery notification.

We will coordinate with the courier partner and investigate the issue promptly.

 

 

11. What if a product I want is out of stock?

If a product is currently unavailable, you can add it to your wishlist or request a stock notification if available. We will inform you when the item is restocked.

You may also contact our support team for information about similar products.

 

 

12. What should I do if I receive a damaged, defective, or incorrect item?

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery and share relevant un-boxing video and  photographs. Our team will review the issue and provide a suitable resolution.

 

 

13. How can I contact customer support?

We're happy to assist you with any questions or concerns.

Customer Support:
📞 8264321311
📧 support@xoorii.com

Our support team is available during business hours to help with orders, returns, exchanges, and general inquiries.

 

 

14. Do I need to create an account to place an order?

No, you can place an order as a guest. However, creating an account allows you to track orders, save addresses, and enjoy a faster checkout experience for future purchases.

 

 

15. What payment methods do you accept?

We accept major payment methods including:

  • UPI 

  • Debit Cards 

  • Credit Cards 

  • Net Banking 

  • Wallets (where available) 

  • Cash on Delivery (eligible orders only) 

 

 

16. Are shipping charges refundable?

Shipping charges, if any, are generally non-refundable unless the return is due to an error on our part, such as a defective, damaged, or incorrect product.

17. How can I stay updated about new arrivals?

We regularly launch new styles and collections to keep up with the latest fashion trends. To stay updated, follow us on our social media channels and subscribe to our newsletter for notifications about new arrivals, exclusive launches, and special offers.

 

 

18. Does Xoorii offer seasonal sales and discounts?

Yes! We frequently run seasonal sales, limited-time offers, and special discount campaigns throughout the year. Keep an eye on our website and social media pages to grab the best deals before they end.

 

 

19. Do you have special offers during festivals and celebrations?

Absolutely! Xoorii brings exciting discounts, festive collections, combo offers, and exclusive deals during major festivals and special occasions. Subscribe to our updates and follow us online so you never miss a festive bonanza.

 

 

20. How can I know about upcoming sales and promotional offers?

You can stay informed about upcoming sales, flash deals, and exclusive promotions by subscribing to our newsletter, following our social media accounts, and checking our website regularly. Registered customers may also receive offer updates via email or SMS.

 

 

21. Are there any exclusive discounts for returning customers?

Yes, we occasionally offer special discounts, loyalty rewards, and exclusive promotional offers for our valued customers. Stay connected with Xoorii to enjoy member-only benefits and repeat-purchase rewards.

22. Does Xoorii have a mobile app?

Currently, Xoorii shopping is available through our website. We are working on enhancing our shopping experience and may introduce a mobile app in the future. Stay connected with us for updates and announcements.

23. I want a different clothing item or style that isn't available on the website. Where can I share my preference?

If you're looking for a specific design, style, color, print, or clothing item that is not currently available on our website, we'd love to hear from you. You can share your preferences and requirements by clicking on this link (Link). Our team will review your request and may suggest similar options or consider it for future collections.

Customer Support:
📞 8264321311
📧 support@xoorii.com