Returns & Exchanges Policy

The Process

Delivery → Unboxing Video → Product Check → Email Request → Verification → Approval → Pickup → Quality Check → Exchange/Resolution

Policy Details

At Xoorii, every order undergoes a quality check before dispatch. We take great care to ensure that you receive your order in perfect condition.

However, if you receive an item that is damaged, defective, or incorrect, or if you wish to request a size exchange, we are here to assist you.

We accept return and exchange requests within 7 days of delivery, subject to the eligibility requirements and verification process outlined below.

1. Important: Unboxing Video Is Mandatory for Product-Related Issues

To protect both our customers and Xoorii, we require a complete, continuous, and unedited unboxing video for complaints relating to damaged, defective, or incorrect products.

The video must:

• Start before the package is opened.

• Clearly show the sealed package and shipping label/order details.

• Continue without cuts, pauses, or edits until the product is completely removed and inspected.

• Clearly show the product, tags, and any issue or defect, if applicable.

• Be supported by clear photographs of the product and the issue.
  
  
  

Edited, cut, or incomplete videos may not be accepted as valid proof for product-related complaints.

Please keep the unboxing video and photographs safely until your return or exchange request has been completely resolved.

2. Return & Exchange Eligibility

To be eligible for a return or exchange:

• The request must be raised within 7 days of delivery.

• The product must be unworn, unwashed, and unaltered.

• All original Xoorii tags, labels, and wash-care labels must remain attached.

• The product must be free from stains, makeup, perfume, deodorant marks, body odour, dust, pet hair, or any other marks.

• The product must be returned in its original packaging.

• For product-related issues, clear photographs and a complete, unedited unboxing video must be provided.
  
  
  

Note: Size exchanges are subject to product availability and successful quality verification.

3. Non-Returnable / Non-Exchangeable Products

Products marked as Final Sale or Studio Samples are not eligible for return, exchange, or refund.

4. How to Request a Return or Exchange

Please follow these steps to submit your request.

Step 1 — Email Us

Send an email to support@xoorii.com.

Step 2 — Use the Correct Subject Line

RETURN / EXCHANGE – [Order Number]

Step 3 — Include the Required Details

Please include the following information in your email:

• Order number

• Product name

• Reason for the return or exchange

• Preferred exchange size, if requesting a size exchange

• Clear photographs of the product and issue, where applicable

• Complete, unedited unboxing video for product-related complaints
  
  
  

5. Verification & Approval

Once we receive your request and supporting evidence, our team will review the details.

All return and exchange requests are subject to verification and approval by Xoorii.

A request will be approved only if:

• It is raised within the applicable 7-day window.

• The product meets our eligibility criteria.

• The submitted photographs and video sufficiently establish the reported issue, where applicable.

• The returned product passes our quality verification.
  
  
  

6. Pickup & Quality Check

After approval, our team will arrange the pickup and notify you by email.

• The product must be packed securely in its original packaging, with all tags attached.

• Our delivery partner will conduct a basic quality check at the time of pickup.

• Once the product reaches our warehouse, our team will conduct a final quality inspection.
  
  
  

Inspection and processing generally take 3–5 business days after the product reaches our warehouse.

7. Exchange Processing

• For an approved size exchange, the replacement will be processed after the returned product successfully passes our quality inspection.

• Exchanges are subject to the availability of the requested size.

• If the requested size is unavailable, our team will contact you to discuss the available resolution.
  
  
  

Once the returned product passes our quality checks, the exchange will be shipped, or the applicable refund or store credit will be processed, as approved by Xoorii.

Customer Support

For any questions or assistance regarding returns and exchanges, please contact us:

Email: support@xoorii.com
Phone: 8219317044

We are committed to making your shopping experience smooth and hassle-free.

Thank you for choosing Xoorii!