Terms of service

Welcome to Xoorii. By accessing, browsing, or purchasing products from our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our website.

1. Acceptance of Terms

By using the Xoorii website, creating an account, placing an order, or accessing any of our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions, along with our Privacy Policy, Shipping Policy, and Return & Exchange Policy.

If you do not agree with any part of these terms, please discontinue the use of our website.

2. Eligibility to Use the Website

To place an order on Xoorii, you must:

• Be legally capable of entering into binding contracts under applicable laws.
• Provide accurate and complete information during registration and checkout.
• Use the website only for lawful purposes.

Xoorii reserves the right to refuse service, suspend accounts, or cancel orders if any information provided is found to be false, misleading, or fraudulent.

3. Product Information

We strive to display our products, colors, descriptions, measurements, and pricing as accurately as possible.

However:

• Actual product colors may vary slightly due to screen settings, photography, and lighting conditions.
• Minor variations in fabric texture, print placement, embroidery, stitching, or handcrafted details may occur.
• Product images are for representation purposes and may not always reflect exact proportions or accessories shown.

Such variations shall not be considered manufacturing defects.

4. Pricing & Payments

• All prices displayed on the website are in Indian Rupees (INR) unless otherwise specified.
• Prices are subject to change without prior notice.
• Applicable taxes will be included as per prevailing laws.
• Payments can be made through available payment methods displayed at checkout.
• Xoorii reserves the right to refuse or cancel any order due to pricing errors, payment issues, or suspected fraudulent activity.

5. Order Acceptance & Cancellation

After placing an order, you will receive an order confirmation acknowledgment. This does not guarantee acceptance of your order.

Xoorii reserves the right to:

• Accept or reject any order at its sole discretion.
• Cancel orders due to stock unavailability.
• Cancel orders suspected of fraudulent activity.
• Cancel orders containing incorrect pricing or product information.
• Request additional verification before processing certain orders.

Refunds for canceled prepaid orders will be processed according to our refund policy.

6. Shipping & Delivery

Orders are processed and shipped according to our Shipping Policy.

While we aim to deliver orders within the estimated timelines, delays may occur due to:

• Courier partner issues
• Weather conditions
• Public holidays
• Government restrictions
• Events beyond our reasonable control

Delivery dates are estimates and are not guaranteed.

7. Returns, Exchanges & Refunds

Returns, exchanges, and refunds are governed by our Return & Exchange Policy.

Products returned must:

• Be unused and unwashed.
• Have all original tags attached.
• Be returned in original packaging.
• Meet all eligibility requirements outlined in our policy.

Xoorii reserves the right to reject return requests that do not comply with these conditions.

8. Promotional Offers & Discounts

From time to time, Xoorii may offer promotional discounts, coupon codes, festive offers, or special campaigns.

Unless otherwise specified:

• Offers cannot be combined with other promotions.
• Discounts cannot be exchanged for cash.
• Xoorii reserves the right to modify, withdraw, or terminate any promotion without prior notice.
• Orders found to misuse promotional offers may be canceled.

9. User Accounts

Customers are responsible for maintaining the confidentiality of their account credentials.

You agree to:

• Keep your login information secure.
• Notify us immediately of unauthorized account activity.
• Accept responsibility for activities conducted through your account.

Xoorii shall not be liable for losses resulting from unauthorized account access due to customer negligence.

10. Intellectual Property Rights

All content available on the Xoorii website, including but not limited to:

• Logos
• Brand name
• Product images
• Graphics
• Website design
• Text content
• Marketing materials

is the property of Xoorii and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used for commercial purposes without prior written permission.

11. Customer Reviews & Submissions

By submitting reviews, feedback, suggestions, photographs, or other content to Xoorii, you grant us the right to use, publish, reproduce, and display such content for promotional, marketing, and business purposes without additional compensation.

Xoorii reserves the right to remove any content deemed inappropriate, misleading, offensive, or unlawful.

12. Limitation of Liability

To the fullest extent permitted by law, Xoorii shall not be liable for any indirect, incidental, special, or consequential damages arising from:

• Use of the website
• Inability to access the website
• Delays in delivery
• Product misuse
• Technical interruptions
• Unauthorized access to customer accounts

Our maximum liability shall not exceed the amount paid by the customer for the specific order giving rise to the claim.

13. Fraudulent Activities

Xoorii actively monitors transactions for fraud prevention.

Orders may be canceled, suspended, or investigated if:

• False information is provided.
• Payment fraud is suspected.
• Multiple failed payment attempts occur.
• Abuse of return, refund, coupon, or promotional policies is detected.

Appropriate legal action may be taken where necessary.

14. Website Availability

We strive to keep our website operational at all times. However, we do not guarantee uninterrupted access and may temporarily suspend the website for maintenance, upgrades, technical issues, or security reasons.

15. Changes to Terms & Conditions

Xoorii reserves the right to modify, update, or replace these Terms & Conditions at any time without prior notice.

Continued use of the website following any updates constitutes acceptance of the revised terms.

16. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of the website or purchases made through Xoorii shall be subject to the exclusive jurisdiction of the courts located in Himachal Pradesh, India.

17. Contact Information

For any questions regarding these Terms & Conditions, please contact us:

Xoorii
📞 Customer Support: 8264321311
📧 Email: support@xoorii.com

By using the Xoorii website, you acknowledge and agree to these Terms & Conditions.