Returns & Exchanges Policy

At xoorii, we want you to love what you ordered. If a piece doesn't fit or look quite the way you imagined, we are here to help you get it sorted.

We offer hassle-free returns and exchanges within a 7-day window from the date your package is delivered.

1. Eligibility Criteria

For a return or exchange to be accepted, items must meet the following conditions:

  • Time Frame: The request must be initiated within 7 days of delivery.

  • Unworn, Untorn & Unwashed: Items must be in their original, pristine condition—unworn, untorn, unwashed and free of any alterations.

  • Tags Attached: All original “xoorii” tags, labels, and wash care must remain fully intact and attached to the garment.

  • No Marks, Stains or Scents: Items must be free from makeup, body odour, deodorant stains, perfume, fabric fresheners, other stains, dust or pet hair.

  • Original Packaging: Return the item in its original shipping bag to prevent damage during transit.

  • Only size exchange: 

Please Note:

  • Items marked as "Final Sale" sold are not eligible for returns, exchanges, or refunds.

  • Damaged or Incorrect Items


We take immense pride in our quality control but if you receive an item that is damaged, defective, or incorrect, please contact us at support@xoori.com within 4 days of delivery with un-boxing video and photos of the issue. We will fast-track a replacement.


The Step-by-Step Return Process

We’ve kept our process straightforward so you can get your exchange or refund as quickly as possible.

  1. Put Your Request: Visit our Returns Portal (link here) and enter your Order Number and Shipping Zip Code to select the items you wish to return or exchange.

  2. Prepare the Package: Place the item carefully back into its original packaging with all tags attached. 

 3. Wait for the Pickup: "Our delivery partner will contact you for pickup and may perform a quality check during collection."

4.Inspection & Processing: Takes 3-5 business days.

Once your package arrives at our warehouse, our team will inspect its condition. If it meets our criteria, your exchange will ship out, or your refund/store credit will be processed immediately.