Returns & Exchanges Policy


At Xoorii, we are quite confident that you are going to love what you have ordered. But If a piece doesn't fit or look quite the way you imagined, we are here to help you get it sorted.

We offer hassle-free returns and exchanges within a 7-day window from the date your package is delivered.

We take immense pride in our quality control but if you receive an item that is damaged, defective, or incorrect, please contact us at support@xoori.com within 7 days of delivery with un-boxing video and photos of the issue. We will fast-track a replacement.

1. Eligibility Criteria

For a return or exchange to be accepted, items must meet the following conditions:

  • Time Frame: The request must be initiated within 7 days of delivery.

  • Unworn, Untorn & Unwashed: Items must be in their original, pristine condition—unworn, untorn, unwashed and free of any alterations.

  • Tags Attached: All original Xoorii tags, labels, and wash care must remain fully intact and attached to the garment.

  • No Marks, Stains or Scents: Items must be free from makeup, body odour, deodorant stains, perfume, fabric fresheners, other stains, dust or pet hair.

  • Original Packaging: Return the item in its original shipping bag to prevent damage during transit.

  • Only Size exchange: 

Please Note:

  * No Return   |   NO Exchange    |   No Refund on following:

  1. Items sold as "Final Sale" are not eligible for returns, exchanges or refunds.
  2. Returned item is/are tempered, torn, stained, damaged or differ to item sold.

We take immense pride in our quality control but if you receive an item that is damaged, defective, or incorrect, please contact us at support@xoori.com within 7 days of delivery with un-boxing video and photos of the issue. We will fast-track a replacement.


The Step-by-Step Return Process

We’ve kept our process straightforward so you can get your exchange or refund as quickly as possible.

A. Put Your Returns and Exchanges request by mailing us at support@xoorii.com.

Mailing Guidelines: 

  1. How to Request a Return

    Please mention “RETURN – [Order Number]” in the subject line of your email.

    Your email must include:

    • Your Order Number
    • A brief description of the issue
    • Relevant photos/videos as proof of the issue

  2. Mandatory Proof for Return

    Depending on the reason for your return, please provide the following:

    1. Damaged or Defective Product
    If the product is received damaged, defective, stained, torn, or with any manufacturing issue, please attach clear photographs and/or a video showing the issue.

    2. Product-Related Issue
    If you have received a product with an issue or discrepancy, you must provide a clear unboxing video showing the package from the moment it was opened. This helps us verify the issue and process your request accordingly.

    3. Other Return Requests
    For other eligible return requests, please provide clear photographs/videos of the product as requested by our team.

    Return Approval Process

    All return requests are subject to verification and approval by our team.

    Once we receive your email and the required photographs/videos, our team will review the request. 

A return will only be accepted after the submitted proof has been reviewed and approved by our team.

If your return request is approved, we will share the further return instructions and process the request accordingly.

Important Note

Please make sure that the photographs and videos submitted are clear, original, and unedited. In case the required proof is not provided, or the submitted evidence does not sufficiently establish the issue, the return request may not be approved.

We reserve the right to approve or reject a return request based on the product condition, supporting evidence, and our return eligibility criteria.

For any return-related queries, please contact us through our official customer support email address.

B. Prepare the Package: Place the item carefully back into its original packaging with all tags attached.

C. Wait for the Pickup: "Our delivery partner will contact you for pickup and would perform a quality check during collection."

Inspection & Processing: Takes 3-5 business days.

Once your package arrives at our warehouse, our team will inspect its condition. If it meets our criteria, your exchange will ship out, or your refund/store credit will be processed immediately.